Contigo is hiring: Application Support Manager

We are looking for an Application Support Manager to lead a small team focused on supporting Contigo’s clients and their use of the Contigo product suite.

If you’d like to be part of a global company and enjoy working as a team, then check out the job spec below. If it sounds of interest, please get in touch with us by emailing careers@energyone.com

We look forward to hearing from you!

Job Title: Application Support Manager 

About the role

We’re looking for a proven Application Support Manager to be accountable for the day-to-day leadership of a team of Support Analysts based in the UK. We’re seeking a proven leader who is focussed on delivering excellent customer service to our clients. 

We’re looking for someone to plan and organise the team, including scheduling changes and releases of Contigo products. This is a chance to work cross-functionally within the organisation to assist in the delivery of internal and client projects and become the customer advocate within Contigo.  We’re seeking someone to coordinate product and service requests to ensure our customers’ needs are heard and met internally. 

This is an opportunity to undertake technical pre-sales work, assisting our Sales Managers in translating complex requirements into workable solutions. 

About you

You should have practical experience of supporting and troubleshooting complex web application and web server-based software products and have a proven track record of managing and leading an IT Team. You should have an understanding of networking / infrastructure and experience with MS Office applications, in particular Excel. 

You should be able to manage time, prioritise and deliver multiple tasks whilst under pressure. You should be able to demonstrate a passion for technology and have the ability to pick up knowledge quickly. You should have a natural curiosity and desire to solve problems.     

Experience

  • Experience of supporting and troubleshooting complex web application and web server-based software products
  • Understanding of the Microsoft SQL Server platform, which includes Query writing, admin tools and performance analysis within the management studio
  • Experience of IIS including good understanding of windows servers
  • Microsoft Azure exposure or an equivalent hosting platform 
  • A computing or other IT related degree is desirable
  • ITIL Foundation or higher qualification is desirable
  • Understanding of Software as a Service, Platform as a Server and Infrastructure as a Service is desirable
  • Experience or qualifications in Microsoft Stack technologies (SQL Server, .Net) is desirable
  • Energy Industry experience is desirable

About us

Contigo Software Limited is a leading provider of energy trading software solutions for the UK and Europe. Contigo is part of the Energy One Group. Energy One is a global supplier of software products and services to wholesale energy, environmental and carbon trading markets.

Our clients are energy retailers, generators, users, customers and traders ranging from startups to multi-national organizations who are seeking better software solutions to improve efficiencies within their businesses.

We have a passion for developing a customer-focused and entrepreneurial culture and our people are committed to working together to achieve our goals.  We are dedicated to superior open communication and accountable performance.

We have a customer-focused and entrepreneurial culture, and our people are committed to working together to achieve our goals. This is a fast-paced and challenging environment and means that our clients receive the best possible products and services from our ongoing support.

Benefits

  • Solihull location, in modern offices with great amenities
  • 8% pension contribution
  • Life Assurance Policy
  • Simply Health Cash Plan
  • BUPA Private Medical Healthcare
  • Cycle to Work Scheme
  • Employee Assistance Program
  • A “You Day” each year
  • Company Social Events
  • Opportunity to work on a wide variety of projects and technologies
  • Opportunities for both technical and product focused training

Interested in the role?

Please get in touch with us by emailing careers@energyone.com

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