Contigo is hiring: Graduate Support Analyst

We are looking for a Graduate Support Analyst to work within the Application Support Team at Contigo, helping to support customers using our products.

If you’d like to be part of a growing global company that prides itself on excellent customer service, then check out the job spec below. If it sounds of interest, please get in touch with us by emailing careers@energyone.com

We look forward to hearing from you!

Job Title: Graduate Support Analyst

About the role

We’re looking for someone to work in a first-line support role to diagnose, analyze and resolve problems.

We’re looking for someone with technical ability and who will be able to use product training to help solve issues. This is a chance to work in a fast-paced team to resolve complex problems for customers while always maintaining excellent customer service.

About you

You will ideally hold an IT-related degree (or equivalent qualifications). A commitment to providing outstanding customer service should come naturally. An eagerness to learn and a passion for IT and technical skills should be important to you. The chance to work in a fast-paced environment with rapidly developing opportunities should excite you.

You should be comfortable working both independently and alongside a global support environment.

Qualifications and experience

  • An IT-related degree or equivalent qualification is preferable
  • Ability to troubleshoot problems
  • Experience providing good customer service

About us

Contigo Software Limited is a leading provider of energy trading software solutions for the UK and Europe. Contigo is part of the Energy One Group. Energy One is a global supplier of software products and services to wholesale energy, environmental and carbon trading markets.

We employ approximately 50 people in software development and consulting roles in the UK.

Our clients are energy retailers, generators, users, customers and traders ranging from startups to multi-national organizations who are seeking better software solutions to improve efficiencies within their businesses.

We have a passion for developing a customer-focused and entrepreneurial culture and our people are committed to working together to achieve our goals.  We are dedicated to superior open communication and accountable performance.

We have a customer-focused and entrepreneurial culture, and our people are committed to working together to achieve our goals. This is a fast-paced and challenging environment and means that our clients receive the best possible products and services from our ongoing support.

Benefits

  • Solihull location, in modern offices with great amenities
  • 8% pension contribution
  • Life Assurance Policy
  • Simply Health Cash Plan
  • BUPA Private Medical Healthcare
  • Cycle to Work Scheme
  • Employee Assistance Program
  • A “You Day” each year
  • Company Social Events
  • Opportunity to work on a wide variety of projects and technologies
  • Opportunities for both technical and product focused training

Interested in the role?

Please get in touch with us by emailing careers@energyone.com

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